Track Order

The Specialist Orthopedic Store available at the Internet address www.orto-vinci.com is run by Orto – Vinci Spółka z ograniczoną odpowiedzialnością, with its registered office in Gdańsk, entered into the National Court Register by the District Court in Gdańsk, 7th Commercial Division of the National Court Register under KRS number 0000709376, NIP 498 026 75 23, REGON 368989023.

Seller – Orto – Vinci Sp. z o. o

Customer – any entity making purchases via the Store.

Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, to which a separate act grants legal capacity, conducting business activity on its own behalf.

Store – online store run by the Seller at the Internet address www.orto-vinci.com

Regulations – these regulations of the Store.

Order - the Customer's declaration of will submitted using the Order Form and aimed directly at concluding a Sales Agreement for the Product or Products with the Seller.

Order form - an interactive form available in the Store enabling placing an Order and specifying the terms of the Sales Agreement, including the method of delivery and payment.

Product – an item available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.

Seller's address: Al. Zwycięstwa 13a 80-219 Gdańsk
Seller's e-mail address: biuro@orto-vinci.com
Seller's telephone number: 508 569 534
The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
The Customer can communicate with the Seller by phone from Monday to Thursday from 10 a.m. to 4 p.m.

To the fullest extent permitted by law, the Seller is not liable for any disruptions, including interruptions in the operation of the Store caused by force majeure, unauthorized action of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.

The final amount to be paid by the Customer consists of the price for the Product and other costs (including fees for optional equipment, transport, delivery and postal services), about which the Customer is informed when placing the Order, including when expressing the will to be bound by Sales agreement.

To place an Order you must:

Select the Product that is the subject of the Order
Complete the Order Form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of Product delivery), enter the invoice details if different from the details of the recipient of the Order.
Send the completed Form to the Seller using the electronic order basket.
Select one of the available payment methods and, depending on the payment method, pay for the order within the specified period.

The Customer may use the following methods to collect the ordered Product:

– Courier delivery

- Parcel locker

– Personal pickup (required for refundable items)

The customer can use the following payment methods:

- Cash on delivery

- Cash on delivery

– Payment by transfer to the Seller's account

– National Health Fund reimbursement

The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by the Seller sending the Customer an appropriate e-mail or telephone message to the contact details provided when placing the Order. When the Customer receives the above message, a Sales Agreement is concluded between the Customer and the Seller. If the Customer chooses personal collection of the Product, the Product will be ready for collection by the Customer within the time specified in the Product description. The Customer will be additionally informed by the Seller about the Product's readiness for collection. The deadline for collecting the product may be extended for reasons beyond the Seller's control (delivery delays, extended customs clearance deadline, etc.). The Customer can track his order and pickup date in the Tracking tab on the Seller's home page. Extending the deadline does not constitute grounds for terminating the Sales Agreement by the Customer, unless the deadline is extended at least twice in relation to the deadline specified when placing the Order.

Please be advised that orders delivered by mail are delivered:

– for orders over PLN 1,000 at the Seller's expense

– for orders below PLN 1,000 at the Buyer's expense

– unusual, sized orders are agreed individually with the Buyer

Pursuant to art. 14 of the Act on Consumer Rights, a consumer who has concluded a distance or off-premises contract may withdraw from it within 14 days without giving a reason and, as a rule, without incurring any costs.

The warranty covers new products. The Seller is obliged to provide the Customer with an item free from defects. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code. Complaints should be submitted in writing or electronically to the Seller's addresses provided in these Regulations within 14 days from the date of receipt of the Product. The warranty period for each Product is different, the period specified in the warranty card attached to each Product applies. In the case of Products reimbursed by the National Health Fund, the warranty period is at least half of the period of use specified in the regulation on the list of medical devices issued on request. It is recommended that the complaint include, among others: a concise description of the defect, the circumstances (including the date) of its occurrence, details of the Customer filing the complaint, and the Customer's request in connection with the defect of the goods. The Seller will respond to the complaint immediately, no later than within 14 days, and if it does not do so within this period, it is considered that the Customer's request is justified. Goods returned under the complaint procedure should be sent to the address provided in § 3 of these Regulations.

The administrator of Customers' personal data collected via the Store is the Seller. Customers' personal data collected by the administrator via the Store are collected solely for the purpose of implementing the Sales Agreement. The recipient of personal data of Store Customers may be, in the case of a Customer who uses the Store's postal or courier delivery method, a carrier or intermediary carrying out shipments on behalf of the Administrator. The customer has the right to access and correct their data. Providing personal data is voluntary, although failure to provide the personal data indicated in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude this agreement. By concluding the Sales Agreement, the Customer automatically consents to the storage of his or her personal data by the Seller.

The Seller reserves the right to make changes to the Regulations for important reasons, i.e. changes in legal provisions, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance. Matters not regulated in these Regulations shall apply
generally applicable provisions of Polish law, in particular: the Civil Code; Act on the provision of electronic services; Consumer Rights Act, Personal Data Protection Act.